Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 4,489 reviews

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Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,489 reviews

TripAdvisor Rating  3.5/5  1,374 reviews

Below average

Customer review rating 2.5/5

John W. Families - Confirmed reviews ALL

Coffee machine in room broken, breakfast area old and dated. More like a bus stop eatery.

Dear John Thank you for taking the time to tell us about your experience at the Novotel Surfers Paradise. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. To ensure that you get the best available rate for future bookings, I recommend that you join the ALL Loyalty Membership Program. This will ensure you get a Member Rate, free Wifi whilst staying at any Novotel property and other added benefits on offer. We appreciate your sharing your concerns, and it is our hope that you will give the Accor properties the opportunity to better serve you in the near future. Kind regards Deborah Hicks Hospitality Administrator Novotel Surfers Paradise

Nice time and a good hotel

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

A nice hotel with great views, in the heart of things.

Dear Aled O., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. We are delighted you had a wonderful stay with us and enjoyed our beautiful location and stunning views. I will share your comments regarding the breakfast team with our Food & Beverage team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Deborah Hicks Hospitality Administrator Novotel Surfers Paradise

Very convenient

Customer review rating 4.5/5

Jocelyn A. Couples - Confirmed reviews ALL

Very good experience

Hi Jocelyn, Thank you for your continued loyalty in choosing Novotel for your recent Gold Coast visit. We love having our members stay with us and looking after them. Thank you for the great review of our hotel! It was great to see that you highly recommend our services, great location within walking distance to shops and cafes, and our great buffet breakfast in The Restarant. Again Thank you for taking the time to share your experience. We hope to welcome you back again soon. Kind regards Deborah Hicks Hospitality Administrator Novotel Surfers Paradise

great breakfast great location

Customer review rating 4.5/5

Kelly Families - Confirmed reviews ALL

Really enjoyed our stay the breakfast was amazing and the hostel we located so close to everything, you walk straight out of the lobby into a shopping mall and 2 min from the beach.

Dear Kelly R., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It was wonderful to read about all the positives you enjoyed from the fabulous location so close to beautiful Surfers Paradise and beautiful beaches. It is always a pleasure to receive positive feedback. I will share your comments with our Food & Beverage team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Deborah Hicks Hospitality Administrator Novotel Surfers Paradise

Good location. Average room service

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Towel, shower gel and others not refilled and toilet not cleaned sometimes after room service. Need to call up to refill. Didn't have welcome drink as Accor priority member.

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Other web-users rate our hotel

  • 2,826 reviews 9.2/10 Location
  • 4,014 reviews 6.3/10 Room
  • 2,969 reviews 7.8/10 Service
  • 139 reviews 3.9/10 WiFi
  • 1,616 reviews 5.3/10 Comfort
  • 1,463 reviews 4.8/10 Cleanliness
  • 1,201 reviews 4.5/10 Amenities
  • 983 reviews 7.4/10 Breakfast

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