Last Minute Gift? For your convenience, Accor Gift Cards in $100 and $200 denominations are now available from a range of participating retail outlets nationally, including Australia Post, 7/11, Caltex and Big W (Big W - from October 2008).

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How do I purchase an Accor Gift Card? Individual Orders

The preferred method for ordering cards is online. Our online ordering system is efficient and fully secured. You can order and pay for your Gift Card on the Accor website: www.accorgiftcards.com.au or you can visit the web site, print off an order form and fax it through to us with your payment details. If you are having difficulties online or require multiple values, please call our Gift Card Coordinator on (02) 9280 9764 and order over the phone.

Alternatively, you may wish to purchase a Gift Card via a participating retail outlet.

Corporate Orders

If you wish to purchase cards on behalf of a company, it is preferred that you initially contact the Gift Card Coordinator on (02) 9280 9764. Alternatively, you may send your order by email to giftcards.au@accor.com and include the following details: number of cards required; the value on each card, who the order is to be made attention to, the mailing address and a contact phone number. Please note in your email whether an invoice is required, and please include details as appropriate. Should we require further information, you should include relevant contact details.

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What amounts are Accor Gift Cards available in?
The minimum amount is AUD$100 and the maximum amount is AUD$1000 (available in increments of $25).

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Where can I use my Accor Gift Card? Card credit can be used as payment or part-payment at more than 135 participating Accor hotels*, resorts and apartments throughout Australia, Fiji and New Zealand, towards accommodation (publicly available rates apply) plus in-house food and beverage charges (e.g. room service, minbar, in-room dining, or any other incidental food and beverage charges incurred while you are a guest at any participating Accor hotel).

Your Gift Card can be used many times, at one or more Accor hotels, until the card balance reaches zero.

* Except Formule 1. Please note participating hotels may change from time-to-time. Card credit cannot be redeemed in conjunction with other Accor offers, such as Advantage Plus or Accor Vacation Club Member rates and benefits, corporate, negotiated, or online third party rates

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What do I do if I want to purchase more than $1000 on one Accor Gift Card? You would have to purchase more than one card - you can purchase multiple cards up to AUD$1000 value each.

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Can I put additional value onto my card? Additional value cannot be added to a Card. All transactions are declined once a Card balance reaches zero. You may check the balance of your card at any time by entering your card details online at the Gift Card website www.accorgiftcards.com.au If you have a query regarding the balance of your card please contact the Gift Card Enquiry Line on (02) 9280 9706 (Mon-Fri 9am-6pm AEST). Should you require additional value you may purchase extra Gift Cards; you may do this online on our website, or arrange this with our Gift Card Coordinator on (02) 9280 9764 and order over the phone.

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Can I use my Accor Gift Card in conjunction with other Accor offers, such as Advantage Plus or Accor Vacation Club Member rates and benefits, corporate, negotiated, or online third party rates? No, Accor Gift Cards may only be redeemed towards bookings made for PUBLICLY AVAILABLE RATES - plus in-house food & beverage charges.

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What number do I call to make my reservation? Booking your accommodation is easy...

1. Select your accommodation options from more than 135 Accor hotels throughout Australia, Fiji and New Zealand. A listing of all participating hotels is available at www.accorgiftcards.com.au
2. Call the hotel direct: Reservations will confirm availability, and the applicable rate for your selected room type at the hotel of your choice, during your dates of stay. Please ensure you advise that you will be paying using your Accor Gift Card, and give them the details of your card number.
3. OR call Accor Reservations on 1300 65 65 65: Reservations will confirm availability, and the applicable rate for your selected room type at the hotel of your choice, during your dates of stay. Please ensure you advise that you will be paying using your Accor Gift Card, and give them the details of your card number.
4. Please remember to take your Accor Gift Card with you and present it to Reception upon check-in. Hotel Front Office will confirm the value and validity of your gift card. Present your card again on check-out to make full or part payment on your room account

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If I want to use my card in New Zealand or Fiji how can I check the foreign exchange rate applied to the card credit? At the time payment is deducted from the card the hotel will apply the exchange rate for converting the New Zealand or Fijian dollar price (as applicable) for those services into Australian dollars ('Conversion Rate')

where:

Conversion Rate for NZD$1 or FJD$1 = Spot Rate (AUD$) x [100% + the Margin],

where:

Spot Rate means the spot rate obtained from www.oanda.com for the number of New Zealand or Fijian dollars (as applicable) represented by one Australian dollar; and

Margin means a margin determined by the Manager from time to time (approximately 1%).

If the amount that is required to pay to the hotel in New Zealand or Fijian dollars (as applicable) exceeds the Australian dollar value of the balance left on the Card, the Card Holder will be required to pay the difference in New Zealand or Fijian dollars (as applicable) to the hotel.

The Card balance will then be reduced by the AUD$ amount in accordance with standard procedures for adjusting Card balances.

The Conversion Rate may differ from exchange rates available at the time a Card Holder makes a booking to the time of stay at a New Zealand or Fijian hotel*.

Please note that the hotel will not be liable to the Card Holder where the AUD$ amount actually payable differs from the amount the Card Holder anticipated would be payable as a result of currency exchange rate fluctuations that occur between the time the Customer makes the booking and the time at which the amount is deducted from the gift card balance.

* Please refer to the Terms and Conditions for full details.

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How can I find out the balance on my Accor Gift Card? You can check your balance at any time by visiting www.accorgiftcards.com.au If you have any queries regarding the balance you can contact the Gift Card Coordinator on (02) 9280 9764 who will be able to check your card details. (Mon-Fri 9am-6pm AEST).

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How long is my Card valid for? Your card is valid for 12 months from the date of issue shown on the reverse of your card. In most cases, this will be printed at the time of purchase. When purchasing a card via retail stores we encourage you to ensure the Date of Issue is handwritten on the card reverse so that the Card Holder is made aware of the card expiry date.

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Can I extend the validity of my card? No, your Accor Gift card is valid for 12 months only. The card will deactivate 12 months after the Date of Issue, or the Date of Purchase if that date occurs first.

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Can I 'cash in' the balance of my card? In accordance with financial regulations, we are only permitted to exchange card credit for services. Gift Card credit cannot be exchanged for cash, and cash change is not available for any remaining credit on the card.

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Can I have my card replaced if it is lost or stolen? The Gift Card should be protected as if it was cash, and the Gift Card is the responsibility of the Card Holder. Unfortunately lost or stolen cards will not be replaced or refunded.

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Will I be guaranteed to get the dates and accommodation I want ? Reservations at participating hotels are subject to availability at the time of reservation. Room allocations fill quickly during special events, school holidays, public holidays and weekends and no guarantee can be given that an allocated room will be available at any participating hotel or for the days that a Customer may prefer. Participating hotels may change from time to time and an up-to-date list may be obtained from the Gift Card Coordinator on (02) 9280 9764, or online at the website www.accorgiftcards.com.au

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Who do I call if I have questions about my Accor Gift Cards? Please contact our Gift Card Enquiry Line, Monday to Friday, 9am to 6pm (AEST) on (02) 9280 9706 with any questions you may have.

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