Contact Accor hotels for accommodation and travel requests in Australia, New Zealand and the Pacific

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PERSONAL DETAILS

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SUBJECT OF ENQUIRY

1. Recent stay in an Accor Hotel

2. Contact our Human Resources Department

3. Accor Advantage Plus Members Contact

4. Find out more about Accor Advantage Plus

5. Reservations Enquiry

6. Feedback to Guest Relations Team

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Accor Reservation Services for reservation enquiries only:

AUSTRALIA

Sofitel, Grand Mercure, Novotel, Mercure, and All Seasons: 1300 65 65 65
Ibis Hotels: 13 42 47
Formule1 Hotels: Phone the hotel directly
Outside Australia: +61 2 8584 8666

NEW ZEALAND

Phone: 0800 44 44 22
Outside New Zealand: +61 2 8584 8666

ASIA

For Sofitel, Novotel, Mercure, and Ibis: +66 (0) 2 264 5777
Facsimile: +66 (0) 2 264 5775 - 76

Website booking helpline:

AUSTRALIA

Mon-Fri 9am-7pm
Sat - Sun Public Holidays 10am-4pm
Phone: +61 (0) 2 8584 8777

NEW ZEALAND

Mon-Fri 11am-9pm
Sat - Sun Public Holidays 12pm-6pm
Phone: (09) 915 5565

Accor Advantage Plus Members:

AUSTRALIA

Phone: 1300 36 36 37

NEW ZEALAND

Phone: 0800 44 09 82
Email: members@advantageplus.com.au

ASIA

Phone: +66 (0) 2 352 4400
Email: bangkok@advantageplus.com.au

Accor Asia Pacific offices:

PACIFIC

Level 30, 123 Pitt St Sydney NSW 2000 Australia
Phone: +61 2 9280 9888
Facsimile: +61 2 9280 9899

ASIA

36/F The office at Central World 999/9 Rama 1 Road,Patumwan, Bangkok 10330
Phone: +66 (0) 2 659 4500
Facsimile: +66 (0)2 264 5757

Human Resources:

PACIFIC

Facsimile: +61 2 9280 9913
Email: AUS.HumanResources@accor.com

ASIA

Facsimile: +66 (0) 2264 5757
Email: Human-Resources.Asia@accor.com

Media Relations and Communications:

PACIFIC

Facsimile: (61 2) 9280 9755
Email: AUST.PRCommunications@accor.com

ASIA

Facsimile: +66 (0) 2 264 5747
Email: PR-Communications.ASIA@accor.com

Customer Feedback:

PACIFIC

Facsimile: (61 2) 9280 9913
Email: customerservices.au@accor.com

ASIA

Facsimile: +66 (0) 2 264 5758
Email: Guest-Relations.ASIA@accor.com

Sales & Marketing:

PACIFIC

Phone: +61 2 9280 9888
Facsimile: +61 2 9280 9629

ASIA

Phone: +66 (0) 2 659 4617
Facsimile: +66 (0) 2 264 5747
Email: Sales-Marketing.ASIA@accor.com

Accor Vacation Club:

Phone: 1800 016 868
Facsimile: (61 7) 5562 1916
Email: enquiries@apvc.com.au

Careers @ Accor

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