Accor Advantage Plus
Terms and Conditions of Membership
Membership Card and Identification:
The Accor Advantage Plus membership card is the property of AAPC Limited (87 009 175 820) ('Accor'). The privileges of membership will only be granted on presentation of a valid membership card. The card must bear the signature of the member. When making a reservation you must identify yourself as an Accor Advantage Plus member. Your card must be presented to the hotel at the time of check-in and check-out.
Dining:
The dining privileges are available for breakfast (except at resorts in Australia), lunch and dinner at participating Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure, All Seasons and Ibis Hotels in the Asia Pacific region on presentation of the membership card. If the main hotel restaurant is closed for lunch, then the standard Accor Advantage Plus dining discount is available off the bar snack menu during the lunch period. When a member dines alone the member will receive a 25% discount on food. When a member and one other person dines a 50% discount on food applies, when three people dine the discount will be 33% and four people dine the discount will be 25% and so on. Only one card may be used per table for dining in Asia.
Dining privileges are not available for breakfast at selected Resorts in Australia (see Participating HotelsList for details). The Accor Advantage Plus card is not valid for room service, beverages or selections from the kid's menus. Dining discount is not available on special event days as determined by the hotel such as Mother's Day, Father's Day, Christmas Day, New Year's Eve, Melbourne Cup or Valentine's Day. Dining discounts are not available on Saturday nights at Lilys on the Lagoon, Novotel Twin Waters Resort and other selected restaurants. See Participating Hotels List for details.
Accommodation:
All members will receive the Member's Rate, being a 15% discount from the best unrestricted rate available at the time of reservation at participating Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure, All Seasons and Ibis hotels in Asia Pacific. When staying at Hotel Formule 1 in Australia and New Zealand, all members will receive the Member's Rate, being a 10% discount from the best rate of the day available at the time of reservation. The Member's Rate is available on any room type and is offered on last room availability (that is, if the hotel has a room available you are guaranteed a room at the Member's Rate for that day). Participating hotels, excluding Hotel Formule 1, offer members a 15% discount for special packages and promotions advertised directly by the hotel and booked directly with the hotel or Accor Reservation Services, and not in relation to any offers made via third parties or including value-add components from third parties. Restrictions and limitations apply and may be subject to an allocation of rooms on a particular night so prior reservations are essential. At times of high occupancy some hotels may require a minimum nights' stay. Advantage Plus bookings do not attract Frequent Flyer points.
Complimentary Accommodation E-Certificate:
Complimentary Accommodation e-Certificates are valid across the Asia Pacific region at participating hotels. Selected hotels in Asia may not be able to process your Complimentary Accommodation e-Certificate so please contact Member Services to replace this with a paper certificate prior to travelling. This category of e-certificate is limited to an allocated number of rooms. Rooms in excess of this allocation need not be made available to e-certificate holders.
Please note, room allocations fill quickly during special event periods, school holidays, public holidays and weekends and that no guarantee can be given that an allocated room will be available at the hotels or for the days that an individual member may prefer. Prior reservations are essential and must be made via the members' website or through Accor Reservation Services. From 1 January 2008 any booking made via Accor Reservation Services using the member's Complimentary Accommodation E-certificate will incur an AU$20 booking fee.
On reservation, identify yourself as an Accor Advantage Plus member wishing to use an e-certificate and quote your membership number. Your e-certificate is recorded on your membership card, which must be presented at check in.
The complimentary e-certificate is for a standard room at participating Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure, All Seasons and Ibis hotels and is not transferable. The e-certificate is valid for twelve (12) months from the date your membership commences. E-certificates are redeemable at Participating hotels only. Participating hotels may change from time to time and an up to date list may be obtained from Member Services or on the members' website. A maximum of one e-certificate may be used per stay. When making a booking using your complimentary accommodation night you must provide a credit card to secure the booking.
Member for a Day Certificate:
The 'Member for a Day' certificate entitles the holder to all membership benefits EXCEPT the Complimentary Accommodation e-certificate. Every section of the certificate must be completed for it to be valid. The certificate must be presented at time of check-in and the top portion retained by the hotel. The perforated 'Member for a Day' card must be validated by the hotel, with a hotel stamp and expiry date. This card must be presented every time a benefit is to be redeemed. A maximum of 3 'Member for a Day' certificates will be allocated per member. The 2nd and 3rd certificates can be obtained by calling Member Services or applying on the members' website.
Best Unrestricted Rate and Best Rate of The Day:
Best Unrestricted rate and Best Rate of the day refers to the best publicly available rate at a hotel as at the time of booking, where there is no cancellation charge if the reservation is cancelled before 06.00 pm on arrival date and no payment is required to secure the booking, unless otherwise specified. This rate can change on a daily basis.
Lost or Stolen Cards:
Lost or Stolen cards will incur a replacement fee. Please report your card as lost, immediately to Member Services.
Lost or Stolen Certificates:
Certificates are the responsibility of the member. Lost or stolen certificates cannot be replaced.
Terms:
Your membership is valid until the last day of the month shown as the expiry date on your card. Your card is for your personal use only. Membership is not transferable.
Limitations of Liability:
Subject to any statutory right that cannot be excluded or limited Accor's total aggregate liability to each member whether arising in contract or in tort shall not exceed, in the case of a claim in relation to goods the replacement of the goods or the supply of equivalent goods, or in the case of services, the supplying of the services again or the payment of the costs of having the services supplied again.
Cancellations:
If the membership card has not been signed or has not been used, (including that the e-certificate and 'Member for a Day' certificate have not been used), then rights of or to membership can be cancelled and a refund obtained by returning the card and 'Member for a Day' certificate within two weeks of the date on which they were sent. Once the membership is confirmed as being unused, a refund will be applied. After the two week period, membership is not refundable.
Restrictions:
In addition to the restrictions stated elsewhere in these Terms and Conditions of Membership, Accor Advantage Plus discount privileges may not be used in conjunction with or as a discount on corporate rate, preferential discounts, or when attending a conference - other conditions may apply.
Goods and Services Tax:
Australia and New Zealand: All prices quoted to you on which discounts will be calculated are inclusive of any GST unless otherwise noted.
Conditions subject to change:
Accor reserves the right to change, modify or amend the conditions of membership without notice.
Permission/Privacy:
As an Accor Advantage Plus Member you agree to Accor sending you from time to time direct mail or receiving telephone calls or e-mails to keep you informed of promotional and/or new developments regarding your membership and to make other offers and promotions that you may find attractive or of benefit.
Accor complies with the National Privacy Principles. For details on how we handle your information, go to the Accor Advantage Plus Privacy Policy at www.accorhotels.com.au/ADVPPrivacy or call Member Services.
Acceptance:
Signature or use of your Accor Advantage Plus card constitutes acceptance of the terms and conditions listed above.
MEMBER SERVICES
1300 36 36 37 Australia
0800 440 982 New Zealand
Email: members@advanageplus.com.au