Accor Advantage Plus Privacy Policy

Accor Advantage Plus understands that privacy is important to you and wants your experience with us to be as enjoyable and safe as possible. This policy describes who we are and how we handle personal information collected from members of the Accor Advantage Plus privilege program.

Who are we

Accor Advantage Plus is a members privilege program belonging to AAPC Limited (ABN 87 009 175 820) ("AAPC"). AAPC subcontracts the day to day operation of the scheme to Allegiance Marketing Pty Limited (ABN 90 065 705 366) ("Allegiance").

Allegiance is a subsidiary of AAPC Limited, which is ultimately owned by Accor SA, a company listed on the French stock exchange and a worldwide leader in travel, tourism and corporate services. AAPC Limited directly or through its subsidiaries, operates in Australia under the business name Accor. We operate hotels under the Accor brand, co-branded with such brand names as Sofitel, Grand Mercure, Novotel, All Seasons, Ibis and Formule 1. We own some of our hotel businesses and others are operated by us on behalf of a third party that owns the hotel. In some cases the owner of the hotel has obtained the right (by way of a franchise) to use our brand names.

AAPC Limited (via its related bodies corporate) also operates other businesses in the tourism hospitality and services industries including the Summit Restaurant. For the purposes of this privacy policy, these owners, companies, hotels and businesses are referred to as the "Accor Group".

In this Privacy Policy "Advantage Plus" means AAPC and ALLEGIANCE jointly and severally.

Advantage Plus is bound by the National Privacy Principles as set out in the Australian Privacy Act (Cth) 1988 as amended and the New Zealand Privacy Act 1993.

What Personal Information is collected by Advantage Plus?

Advantage Plus collects personal information relating to you from the information you provide to us online and in written form and from the transactions that you undertake using your Accor Advantage Plus membership card. Depending on the services you use the information collected may include but is not limited to, details such as your name, e-mail address or information about what you like and do not like.

Advantage Plus does not aim to collect sensitive information about you such as details of your race, political beliefs, philosophical beliefs, association membership, sexual preferences or practices, police record, religion or health. However if you provide us with such information (a) by providing us with the information you consent to our collection and use of it; and (b) we agree not to disclose the information to any other party without your consent.

You can contact us at Member Services on 1300 36 36 37 (Australia) or 0800 440 982 (New Zealand).

Use of Personal Information

The purpose of Advantage Plus in collecting your personal information is to help us determine offers and promotions that you may find attractive and of benefit.

Your personal information may also be used by the Accor Group to formulate offers and promotions about new products, services or promotions in the tourism, hospitality or services industries from time to time.

Information is also collected to establish and maintain proper business records.

Accor Advantage Plus members have the ability to use their membership privileges via Accor's worldwide reservation system. The benefit of this system is that you can make a reservation at any time, 24 hours per day. If you make your call outside usual business hours in Australia you may be talking to an operator overseas but your personal information collected at that time will only be used to process your reservation.

Will your information be given to anyone else?

Your personal information may be transferred within the Accor Group and to select third parties for the purpose of providing goods or services requested by you and/or promoting services and products. The companies undertaking promotional activities can be contacted if you elect to stop receiving promotional information at any time.

Advantage Plus will also disclose personal information when required by law and may disclose it when reasonably necessary for the prevention, detection, investigation, prosecution or punishment of criminal offence or other breach or enforcement of the law by or on behalf of a law enforcement body, for the preparation or conduct of proceedings before any court or tribunal, or to lessen or prevent a threat to individual or public health or safety.

What will happen if you don't provide us with your personal information?

If you don't provide us with the personal information that we request the services that we provide and offers that we make to you may not meet your needs and expectations.

Use of Cookies

The Accor Advantage Plus website application uses cookies exclusively for session management. These temporary cookies serve to identify the user during each individual visit to our website ("session"). This is a built-in feature of Active Server Pages (ASP) technology. These cookies are temporarily stored in the user's browser throughout the course of each individual session. No other use is or can be made of the information contained in these cookies, and there is no trace of individual sessions.

External links on our Site

Other companies, which place advertising or links on our website (Site), may collect information about you when you view or click on their advertising or content through the use of cookies. Due to the technical operation of the Internet, Advantage Plus cannot control this collection of information and accepts no responsibility for this collection, use or disclosure. You should contact these advertisers or content providers if you have any questions about their use of the information they collect.

Similarly, there may be links that will let you leave the Site. The use of information and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to this Privacy Policy. Advantage Plus takes no responsibility for any privacy policies or practices of any web sites accessible from the Site, whether or not such practices conform to privacy policies of those sites.

Access and Correction

You have a right to seek access to information, which Advantage Plus holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.

If you wish to exercise your right under the Australian or New Zealand Privacy Acts to seek access to the personal information held by a specific Hotel or business, then please contact the Hotel or business General Manager directly. If you wish to access information held by Advantage Plus or at AAPC Limited's corporate office, then you should address your request in writing to our Privacy Officer.

Please note that in the interests of protecting the privacy of all our customers, if you request details of any personal information held by us, we will need to identify you properly. To do this, we may telephone you or require your current name and address (any former addresses that may assist in identification) and a copy of a form of identification such as a current driver's licence or passport.

We will assume, unless you tell us otherwise, that your request relates to our current records about you. This will include the personal information about you, which is held on our databases and files. Generally, we will not charge you for our costs of providing access to our current records about you. For legal and administrative reasons, Advantage Plus and other members of the Accor Group may also store records containing personal information in its archives. You may seek access to the records which are not current records, but if you do so, we may charge you for the cost of providing access.

If you are of the view that personal information about you is not accurate, complete or up to date, please provide our Privacy Officer with your request for correction (contact details are set out below). Any requests for correction will be dealt with promptly.

Is personal information stored safely?

Reasonable steps are taken to ensure the security of personal information from such risks as loss or unauthorised access, destruction, use, modification or disclosure.

Contacting Us

If you have any questions or comments about this privacy policy or about how we have handled personal information about you, please contact the Accor Group's Privacy Officer:

by telephone (61 2) 9280 9888; or
by facsimile (61 2) 9280 9899; or
by e-mail to Privacy.AUS@accor.com; or
by letter Accor Privacy Officer, Level 30, 123 Pitt St, Sydney NSW 2000

Changes to the Privacy Policy.

The privacy policy may change from time to time. The policy was last updated on 20 December 2005.

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